Frequently Ask Questions
Subscriptions
Q: How does the subscription work?
A: Choose one of our three tiers — Needle (1 record/month), Crate Digger (2 records/month), or Spin Master (3 records/month). We handpick vinyl records based on your taste profile and ship them to you every month.
Q: Can I try before subscribing?
A: Yes! You can purchase any tier as a one-time box without committing to a monthly subscription. However, make sure you create an account so that we can know your music taste.
Q: How do I cancel my subscription?
A: You can cancel anytime before your next billing date through your account dashboard. Once a renewal is processed, it cannot be refunded.
Shipping & Delivery
Q: When will my records ship?
A: Subscription boxes ship between 1-3 days from the renewal date. One-time purchases typically ship within 1-3 business days.
Q: Do you provide tracking?
A: Absolutely. You’ll receive a tracking link via email once your order ships.
Q: Do you ship internationally?
A: At this time, we ship only within the United States, but we’re working on expanding our reach.
Returns & Refunds
Q: What is your return policy?
A: Because each record is handpicked, we don’t generally accept returns on subscription orders. However, if your vinyl arrives damaged or incorrect, email us within 7 days of delivery and we’ll make it right.
Q: What about one-time purchases?
A: One-time purchases may be eligible for return within 7 days if unused, unopened, and in original packaging. Return shipping costs may apply.
Curation & Preferences
Q: How do you choose my records?
A: When you sign up, you’ll fill out a quick taste profile. Our team uses it to select vinyl that fits your style. Blending classics, hidden gems, and fresh finds.
Q: Can I request specific artists or genres?
A: We can’t guarantee specific albums, but we’ll do our best to tailor each box to your preferences.
Other Questions
Q: How do I update my address or payment info?
A: Log into your account dashboard to update your information anytime. Changes made before the next billing cycle will apply to your upcoming shipment.
Still have questions?
Reach out to us at [collectivevinylrecords@gmail.com] and we’ll be happy to help.