Refund Policy

Last updated: August 14, 2026

1. Subscription Charges

Your subscription renews automatically each billing cycle. Subscription charges are generally non-refundable once a billing cycle has started, since curation and fulfillment begin shortly after charge.

2. Canceling Your Subscription

You can cancel anytime from your account page, with no minimum commitment. Canceling stops future billing; your current billing period's box will still ship since it's already been paid for. We do not provide partial refunds for the remainder of a billing period after cancellation.

3. Damaged or Defective Records

If a record arrives damaged or defective, contact us within 30 days of delivery. We'll provide instructions for returning the damaged record to us at your own cost; once we receive it back, we'll ship a replacement (the same title or a comparable one, depending on availability) at no additional cost to you.

4. Tier Changes

Switching tiers is prorated: upgrading may result in an immediate prorated charge, and downgrading applies a credit toward your next invoice rather than a cash refund.

5. Questions

If something doesn't seem right with a charge or a shipment, reach out through our Contact page and we'll help sort it out.